1-Month Onboarding Survey

🏡

Onboarding Experience

01 / 05

1How would you rate your overall onboarding experience?

2How clear and easy to understand was the onboarding process from start to finish?

3What was your biggest pain point with your property before you came to us?

4Were all of your questions answered promptly during the onboarding phase?

5Was there anything about the onboarding process that felt confusing or unclear?

6How long did the onboarding process feel to you?

💬

Communication & Responsiveness

02 / 05

7How satisfied are you with the responsiveness of our team so far?

8Have you always known who to contact when you had a question or concern?

🔧

Property & Operations

03 / 05

9Do you feel your property is being managed the way you expected?

10Have there been any maintenance or operational issues in your first month? If yes, how well were they handled?

11Have you reviewed any of your financial reports or statements so far? If yes, were they easy to understand?

12Do you feel you have full visibility into what's happening at your property?

⭐

Overall Satisfaction

04 / 05

13On a scale of 1–10, how satisfied are you with our services one month in?

Not satisfiedVery satisfied

14How likely are you to recommend us to another property owner?

Not likelyExtremely likely

15How do you feel about the way we've addressed your pain point in the first month?

16Is there anything we've done particularly well that you'd like us to keep doing?

17Is there anything you feel we could be doing better?

18Is there any service or support you expected to receive that you haven't yet?

🔭

Looking Ahead

05 / 05

19Do you feel confident in the direction of our partnership going forward?

20Is there anything specific you'd like to discuss with your account manager in the next 30 days?

Your responses are kept confidential and used only to improve your experience.

✓

Thank You!

We truly appreciate you taking the time to share your feedback. Your account manager will be in touch soon.